HELP

Macs

• THIS SITE IS 100% MAC COMPATIBLE
• Iphone, Ipad, Ipod Touch: Yes, they work!

• Why can't I download the Windows Media Videos?
• I can't view the Quicktime version of the video

• When I click on a picture, I get a white square with a red "X" in it, where are the pictures?

• I just joined and my password doesn't work
• My password used to work, but it doesn't anymore
• I want to cancel my membership

Other technical problems

HOW TO CONTACT US

Username or password not working? Contact us
Want to cancel your membership? Contact us
Question, comment or suggestion? Contact us

VIDEO ISSUES:

Videos are available in 3 formats for your convenience.
We suggest streaming them with Flash wtithin your browser. We utilize a very high quality content delivery network. However, occasionally network issues such as a slow user connection can cause buffering delays.

If you are experiencing problems with streaming, you may also download the videos in either Windows Media or Quicktime (MP4).
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Do you currently support Mac computers?
Good News! As of February 2, 2007 videos are now viewable by Mac users with the latest version of Quicktime. I do not recommend trying to use Windows Media if you are using a Mac or Windows Vista Machine.

Photos

1. When I click on a picture, I get a white square with a red "X" in it, where are the pictures?
   
   Browsers such as Google's Chrome and Apple's Safari will not display the galleries correctly. However, if you are using a Mac, just above the gallery of thumbnails is a link to download the images. I suggest you do this instead of trying to view the images online. Unfortunately, the gallery generator isn't compatible with Macs at this time. I'm working on a better solution. But for now, at least you can see what you might otherwise miss.

MACS

• The site should be completely compatible with any Apple hardware product.
  BROWSER NOTE: The site supports Firefox and Internet Explorer. Other browsers like Safari and Chrome may not display the galleries or video correctly.
• Videos:
  Videos are available for download in 2 formats. They are available for download in Quicktime format (MP4) for Macs. This is the native video format for Apple products and should work on every Mac. They are also available in Flash streaming format. This should theoretically work on Macs too. Just make sure you have the latest version of flash installed: Download it here.

Membership

• I just joined and my password doesn't work
• IMPORTANT!--Don't keep trying combinations hoping to get it right. The system will lock you out after 3 wrong tries.
  OK, take a deep breath. You can probably fix this yourself.
  1. CHECK YOUR EMAIL. You should have received a receipt from Ccbill or Epoch with all of your subscription information--including your correct username and password.
  2. Sometimes people make spelling mistakes when signing up. Check carefully for spelling, then try the correct username and password EXACTLY as you originally entered them. Remember, these are cAsE SenSiTiVe. So use caps where you did in the original signup form.

If you've followed the instructions above and still cant' get in, Email Customer Service and we'll check into it. Most days we can get it resolved within a few hours. We have support specialists available Monday through Friday during business hours (keep in mind weekends, holidays, and late nights there is limited support staff).

• My password used to work, but it doesn't anymore
  Your membership may be expired, check with CCBILL. If your membership is still active, email us and we'll try to resolve it within a few hours.
• I want to cancel my membership:
  Please visit our card processor, CC Bill, for inquiries involving cancellation of your subscription or billing information.
  If you joined using EPOCH, contact them .